Frequently Asked Questions
Everything you need to know about your Volcom experience.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can also track your status by logging into your Volcom account.
What is your return policy?
We offer free returns on all domestic orders within 30 days of purchase. Items must be in their original condition, unworn, and with all tags attached to be eligible for a refund.
Do you offer international shipping?
Yes, Volcom ships to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I know what size to order?
Each product page features a detailed size guide to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Klarna and Afterpay.
Is your apparel sustainably made?
Volcom is committed to sustainability through our 'Eco-True' initiatives, using organic cotton, recycled polyester (Repreve®), and water-saving processes in many of our collections.